Privacy notice

Privacy Statement

First Castors are totally committed to protecting the privacy of our site visitors and customers. First Castors are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.

Your Consent

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. We may use your email address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful.

We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by opting out.

Communication & Marketing

By signing up to our First Castors newsletter and providing First Castors with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers.

Opting out of Communication

All First Castors members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by visiting ‘Your Details’ in ‘Your Account’ on the First Castors website. You can access ‘Your Account’ once you register and login. Simply register/login to First Castors and you can then tailor the communications (emails,postal, telephone) you would like to receive.

Checking your details

If you wish to verify the details you have submitted to First Castors you may do so by contacting us via the e-mail address, or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

What are Cookies?

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support
  • Track the pages you visits via Google Analytics

This website will not

  • Share any personal information with third parties.

Contacting us

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the First Castors, who will be delighted to answer any questions you may have.

You can either contact us by post

First Castors 
Unit 6 Anglo Business Park
Smeaton Close
Aylesbury
Buckinghamshire
HP19 8UP

 

By Telephone on 01296 431135 or by emailing sales@firstcastors.com